The market for high-speed internet (artist’s conception)
I work from home, so when the internet stops working, I have a bad time. One such bad time was had throughout Missoula yesterday, when Charter internet service went down for the whole damn town. The Missoulian confirms the outage, but it doesn’t offer much else. Maybe that’s because even reporters can’t communicate with Charter except through their customer service call center, where a representative from the company would not say why the outage happened, when it would be fixed, how many customers were affected or what her own name was. Later in the day, a company spokesman declined to say most of the same things, although at least he offered his name. I hope the negative publicity from this failure doesn’t affect Charter’s busine—oh, right. They have a monopoly.
